Is my order confirmed?
You will receive an email and an sms on order confirmation. Please contact
firstname.lastname@example.org or call 9003526591 if you have any doubts.
When will you ship my order?
We know, the wait is the most annoying part. So we normally ship all orders within 4-5 working days. Final delivery time will vary based on location.
How can I track my order?
You can start stalking our service provider once we mail you the tracking details via email. It contains the tracking number and details of the service provider. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with us immediately. Drop us an email at email@example.com or give us a call on 9003526591 (10 AM - 8 PM, Monday to Friday).
Can I have my order gift-wrapped?
If you want to add a little note or get your products gift-wrapped, we can do it on special request!
Return / Refund / Replacement:
I received a damaged product. What do I do ?
Though this is highly unlikely as we are a small team, we personally check and pack each product of an order. But just incase:
- Please do not worry. Drop us a mail at firstname.lastname@example.org with images of the damaged product within 2 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.
- Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
What do I do if I don't like the product I received ?
- We really hope you love our products and don’t have to check here often because we put our heart and soul into making each one. We do not have an Exchange/ Return Policy unless the item received by you is damaged or wrong (Color/ Size/ Product etc).For any queries regarding the product you can always get in touch with us on 9003526591 or Email email@example.com before you complete your purchase!
My tracking link shows 'delivered' but I have not received the package. What do I do?
- Please drop us a mail at firstname.lastname@example.org within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. Please note: We would not be able to investigate with the courier service if it is informed to us after 24 hrs.
When can I cancel my order ?
- Once Your Order is placed, it can only be cancelled within 3 hours from the time it was placed.
- No cancellation applicable for customized products once the order is placed.
Can I cancel my order once the product has been shipped?
- Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
- Once shipped, we will not consider cancellation requests.
When do I get my refund for the cancelled order?
- If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
- Please note cancellation charges will be applicable.
- We depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.